Terms & Conditions

CP Computer Service Centre’s repair, servicing, diagnosis, hardware-upgradation, hardware replacement software & windows re-installation Terms and Conditions.

Risks of Repair or Service or Diagnosis

Computers and Laptops devices repairing, servicing, diagnosis, hardware-upgradation, hardware replacement software & windows re-installation can be very complicated. As with anything complicated, things can sometimes go wrong. No matter how much care CP Computer Service Centre take when they are fixing or diagnosis or servicing your device, there is always a chance that something unexpected can happen resulting in the loss of data/files/software or damage to hardware. This is especially true if your device is in a precarious state to begin with before the repair or service.

Although CP Computer Service Centre will take all reasonable effort to avoid any data, file loss or hardware damage, CP Computer Service Centre do not take any responsibility for any loss or consequential loss which may arise out of damage, destruction, or loss of any data/files or hardware while undertaking a repair or service.

Microsoft Windows Re-Install.

Microsoft Windows Re-Installation requires all the data/files and software on your computer or laptop to be deleted. We highly advise that you perform your own backup before we attempt to re-install Microsoft Windows, as we cannot be held liable for any data, file, or software loss.

On customer request, we will be able to attempt a backup of your files (pictures, documents, music and videos) and then restore these after Microsoft Windows re-installation. In order to back up your files, we will strongly advise using a backup device provided by the customer (such as external hard disk drive, Flash drive etc.). We will also need to be informed by the client of the location of files that need to be backed up. Please be aware that software that has been installed on Microsoft Windows cannot be backed up, and will require a reinstallation using original software installation media. Customer must have the valid product /registration key of Microsoft Windows and softwares need to be installed.

During the Microsoft Windows re-installation there is always a chance that hardwares such as Ram or HDD/SDD or Motherboard or processor may be found faulty. In that case, we cannot be held liable for the same.

As with all our services we highly recommend that you take your data backup prior to handing over for repair or service. Data backup will remain the client’s sole responsibility. During the repair or service, we cannot be held liable for any loss of data file information etc., however we will try out very best to limit the risk of any data loss while performing a service or repair.

Warranty and Guarantee Claim

All parts, products, and accessories used for computer repairs or upgrades come with their respective Warranty/Guarantee, which must be claimed directly by the customer from the company’s service center or authorized dealer, as per the manufacturer’s terms and conditions.
Note: At CP Computer Service Center, we always use original, high-quality, and authentic parts and accessories for computer repairs and upgrades, ensuring the best performance and reliability.

Diagnosis Fee

Diagnose fee applies to the service requested by the client. It is payable even if we determine that laptop/computer is not faulty or the fault is not repairable or the customer decide not to proceed with repair.

Job Cancellation

Confirmed job requests can be canceled via telephone, WhatsApp, or text message.

Before 2 hours of the scheduled service, Cancellation is free of charge.
CLess than 2 hours or at the time of service visit, Cancellation will not be accepted, and service charges will apply.